|Larger orders and teaware are shipped with additional outer cartons for better protection.|
Buying from us is easy. Just register with your delivery address and every time you click a product into the shopping cart, the shipping fees will be calculated for you. You can register more than one delivery address, so sometimes you can buy for yourself and sometimes for your family and friends. The fees will be displayed only on confirmation of delivery address when you check out, so you can change your idea of where you send the parcel to and have an accurate total budget dispalyed immediately in front of you.
We ship by air so you get your orders quickly. However, there is also the option for shipping by sea ( surface mail ) for budget. Either way is display for you in your shopping cart. You are free to switch anytime before you press the "confirm order" button.
Unlike other online shops, we have not marked up with a hefty margin to cover for so-called free shipping. This way, your total bill for the product of the same quality stays competitive when compared with any other shops anywhere, if they ever have it.
We consign all shipping to Hong Kong Post, who has repeatedly won inernational awards for cost and performance efficiency. Each air parcel charge by them begins with an initial cost basing on 0.5 kg (approx 17 oz, gross weight), which maybe 3 to 4 items of our tea products, or an average of 2 of our tea accessories (sets are heavier). The next 0.5 kg is cheaper, so you get the idea.
The most cost efficient shipping for smaller orders is below 1.5kg. Increments are constant after 2kg. If you are a registered customer, keep an eye on your mailbox from time to time for free shipping coupons!
Once we get an order from you, it will be sent on either the same day or the next working day, dependent on when in the week and the time that we receive the order. (You know, there is the time difference and post office hour that we have to work with) Normally it takes about 7~10 days for the parcel to reach you (Less for customers in Hong Kong or nearby areas). You will be furnished with a parcel tracking number after your order is sent so you can check the shipping status at anytime. There are some locations that may take a little longer because of various different local postal conditions.
For wholesale and larger scale exports, we work with various carriers and shippers to design the most effcient and economical arrangement for you.
Customers in Hong Kong: Shipping is FREE for any purchase over HKD 300 (USD 38.8)! Otherwise, it is only HKD 27 (USD 3.5) with the excellent service by Hong Kong Post.